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Delivery Conditions

To honor our satisfaction guarantee, the recipient may be called to schedule delivery. We do not accept requests for delivery at specific times of day. We cannot guarantee delivery on Sunday outside the Saint Louis metro area when it is not a standard delivery day for our affiliate florist. However, we are open and will do our best when requested. In most cases we can get this done for you. Otherwise, Monday will have to be an option. We do deliver in Saint Louis on Sunday. If the recipient of flowers requests to know who sent the flowers we will tell them.

Delivery Status

Please consider your order delivered on the delivery date you requested if you receive a confirmation. If we have any difficulties with your order we will contact you by telephone and/or e-mail. You may check the status of your order using the order status link in the top right hand corner of this page. On Saint Louis metro deliveries we have real time data on orders. Out of town it normally takes about 1/2 hour during business hours to get a status.

Floral Deliveries to the U.S. and Canada

Note all transactions are in US currency. In the U.S. and Canada, same-day delivery is generally available Monday through Saturday on orders received before noon in the recipient's time zone (excluding holidays and peak floral delivery periods). Orders received after 12:00 pm in the recipient's time zone may be delivered the next delivery day. We can make deliveries on Sundays and most holidays if we have the order the day before. Same day may be possible but you should allow us the latitude of the next day delivery. Please make sure that your order information is accurate and complete in order to avoid delivery delays. This would include the apartment or suite # if needed, and most especially a current telephone number for the recipient.

Incorrect Address/Re-Delivery

Changes to address information or incorrect addresses after the order has been placed resulting in a re-delivery will be subject a $10.00 charge. This is a very nominal charge for a second delivery service. Many times the custom made bouquet has had to be completely remade. We find the USPS.gov web site very helpful to verify addresses. If at the time of placing an order you are not sure of the address let us know - we have many tools to help track down an address. It is not necessary to have the complete address of a hospital or funeral home - the name of the patient or deceased and the city and state is all we need. We verify all hospital and funeral home data before we send a delivery as part of our service. On Fedex/UPS/DHL shipped items, incorrect address may result in non delivery and no recovery of costs. Please be sure to enter correct address.

Floral Order Delivery Times

As a rule, deliveries are made during normal business hours (9 AM to 6 PM). At time of purchase as part of the checkout you are given an option for a delivery within 4 hours for same day and before noon for next, This express service is at an additional charge. On funeral orders we check with the funeral home and will make every effort to have flowers sent at the time specified by the funeral director. <big>Outside of the above situations we are unable to guarantee delivery requests for a specific time or within an hourly range <font color=red>unless verbally agreed. </font color=red>Requests may be taken for either an AM or PM delivery with a verbal confirmation, but they cannot be guaranteed without an additional fee required for express special delivery. Please note that additional delivery specifications such as "Deliver by 10am" if placed into special instructions may incur an additional charge.</big>

When the Recipient Is Not Home

We will leave the delivery with a neighbor or manager and attach a note to the recipient's door stating who accepted the delivery on their behalf. We will normally call the number provided at order time for the recipient and leave a message that the delivery has been made and where it is. In rare cases we may also leave a note on the recipient's door asking the recipient to call us and arrange a convenient time for re-delivery. If the recipient is at work all day, we suggest sending the arrangement to their workplace. Incomplete or incorrect addresses or or incorrect or missing phone numbers may delay delivery. We employ professional delivery personnel who will find the best delivery choice for your special gift. Options such as "call before delivery" do not work because the bouquet/gift has been custom made and the delivery personnel and equipment is scheduled and routed. If there is no answer and we do not send the delivery it would have no chance of meeting the expectations set at the time the order was placed. Many times the best option is to send the delivery to a workplace.

Sunday Delivery

In the Saint Louis Area we deliver on Sunday and even offer same day Sunday delivery if we have the order by noon. If your order is out of town, due to limited availability of affiliate florists open on Sunday, we cannot guarantee delivery on Sunday. We will try very hard to get your order delivered on Sunday and in most cases we are successful, however, Monday will need to be an option for delivery if Sunday is not available.

International Floral Deliveries

Due to the various time zones between the U.S. and other continents, same day delivery is not available. We can only guarantee delivery dates for orders received three business days in advance. You must call us to place an international delivery order; they cannot be ordered online. Many times the order is delivered within 24 hours, but please allow 72 hours to be safe.

Deliveries to Schools

There are issues with deliveries to schools that customers should be aware of, Floral orders are delivered to the office, sometimes the office does not notify the recipient that a floral order is in the office, oftentimes on holidays such as Valentine's Day the office will refuse the delivery. It is the policy of Walter Knoll Florist that when we arrive at the school with the flowers our obligation is finished. That is, if the flowers do not make it to the recipient we still need to be paid.

Asking us to Call Before Delivery

Many times customers ask us to call before we make a delivery. This does not work well because of the fact that each order is custom made and our delivery drivers are scheduled to deliver on a route. If we call and get no answer, what are we to do? We could wait until we hear back, or keep calling but in that case the driver may have left and the delivery may not be made that day. It is our policy that if asked to call we will, but if there is no answer or a voice message, we will still deliver.