Ways To Contact Us

How can I contact you via SMS / Text Message?

You can text us at 1 (314) 352-7575

Order Tracking: Please include your order number so we can look up your order. You may also look up order status here.

Shopping Questions: We'll be glad to answer any questions you may have about flowers... we want to help you make the perfect selection. We can help you find the right flower for your occasion, the right color for your intent, or just about anything floral related. We specialize in helping you send the right sentiment. 

Our customer contact center is open M-F 7:30a to 6p, Sat 8a to 5:30p Sun 9a to 1p. You can text us outside of those hours and we will answer when we are open.


What's your customer support phone number?

You can call us at (314) 352-7575 or (800) 341-7673

Customer Service hours are: 

  • Monday to Friday 7:30 am to 6 pm
  • Saturday 8:30 am to 5:30 pm
  • Sunday 9 am to 1 pm

On holidays we are open 9 am to 1 pm with extended hours for floral holidays. Outside of these hours, you can still leave/send us a message by any method and we'll get back to you when we open.

Can I contact you with Facebook Messenger?

You sure can! Just click https://m.me/walterknollflorist to launch Facebook Messenger and send us a message.

You can contact us via our Support System.

To open a ticket to get expert help from our customer support team you can just click this link and we'll get right back to you! 

Can I contact you via Email?

You can email customer service at sales@wkf.com

When is Customer Service Open?

Walter Knoll Florist Customer Service is open every day of the year except Thanksgiving and Christmas.

WKF Customer Service Hours

  • Monday to Friday 7:30 am to 6:00 pm
  • Saturday 8:30 am to 5:30 pm
  • Sunday 9 am to 1 pm
  • Holidays: New Years Day, Easter, Memorial Day, 4th of July,  Labor Day.  We are open from 9 am to 1 pm
  • Christmas Eve, New Years Eve. Closing at 2 PM
  • On days leading up to Floral Holidays: Christmas, Valentine's Day, Easter, Secretaries Week, Mother's Day. We are open extended hours.
  • Mother's Day we are open from 8a to 6p.
  • If Valentine's Day is on a Sunday we are open to at least 6p.